1. Overview

This Refund Policy applies to all services provided by Creativals Digital Agency (“Creativals,” “we,” “us,” or “our”). By using our services, you agree to abide by the terms outlined in this policy. Please read this policy carefully before engaging with our services.

2. Refund Eligibility

We strive to ensure satisfaction with our services. Refunds may be considered under the following circumstances:

• Service Non-Delivery: If we fail to deliver the agreed-upon services within the specified timeframe.

• Service Deficiency: If the delivered services do not meet the agreed-upon specifications and cannot be rectified within a reasonable time.

3. Refund Request Process

To request a refund, customers must adhere to the following process:

• Contact Us: Reach out to our support team via email at support@creativals.com within [number of days] days from the date of service delivery.

• Provide Details: Clearly state the reasons for the refund request, providing relevant details and evidence to support your claim.

• Cooperation: Work with our team to resolve any issues promptly. We may require additional information or clarification during the process.

4. Refund Review

Upon receiving a refund request, Creativals will review the request and assess its eligibility based on the criteria outlined in Section 2. We reserve the right to refuse a refund if the request does not meet the specified conditions.

5. Refund Processing

If a refund is approved, Creativals will process the refund within [number of days] days. The refund will be issued using the same method as the original payment. Note that processing times may vary depending on the payment method and financial institutions.

6. Non-Refundable Items

Certain services or products may be non-refundable. Any such exceptions will be clearly communicated at the time of purchase or in the service agreement.

7. Contact Information

For any questions or concerns regarding our refund policy, please contact us at support@creativals.com.

8. Changes to Refund Policy

Creativals reserves the right to modify or update this refund policy at any time. Customers will be notified of any changes, and continued use of our services implies acceptance of the updated policy.