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Enhance Customer Experience with Creativals' Customer Surveys
Empower Your Business With Real, Actionable Insights
Gain valuable insights into your brand perception and customer satisfaction with Creativals’ customer survey solutions. We offer a wide range of survey services tailored to your specific needs, leveraging our expertise and technology to automate your customer loyalty surveys, drip email marketing, and text campaigns.
Let us help you collect valuable customer feedback and evaluate your success at providing exceptional customer support and creating compelling content marketing materials.
Contact Creativals today to learn more about our customer survey services
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Improving Customer Experience with Creativals' Surveys
Data-Driven Decisions. Customer-Centric Results. With Creativals
A customer experience survey is a questionnaire designed to help you understand your clients’ attitudes and behavior toward your brand, products, or services, and customer support. Customer satisfaction surveys help you stay relevant and foster better relationships with your target market. Creativals can help you leverage customer experience surveys to gain valuable insights and improve your business
Businesses of all sizes, from Fortune 500 companies to local businesses, use customer experience surveys to develop better marketing tactics, retain consumers, and acquire new clients. Creativals can help you implement effective customer experience surveys to achieve your business goals
Launch Your Customer Loyalty Survey Today with Creativals
Measure Your Brand Effectiveness and Improve Client Engagement with Creativals
In today’s competitive market, you can lose even your most loyal customers if they are not satisfied with their experience. Studies show that companies can experience a 45% decrease in customer value if clients are not satisfied with the level of attention and support they receive
An excellent way to boost your client retention rate and win more customers is to deploy a customer satisfaction survey and ensure any issue related to your client experience is immediately addressed. Creativals can help you implement and analyze customer satisfaction surveys to identify and address any issues
Many companies struggle to implement customer loyalty surveys and drip marketing campaigns due to a lack of resources and expertise. Partner with Creativals and differentiate your brand from the competition with our comprehensive survey solutions
Creativals determines the most appropriate online survey tools and methods that fit your needs and purpose. Let’s dive into the different types of customer satisfaction survey questionnaires you can use to obtain market insights
Net Promoter Score (NPS) Survey
A net promoter score survey is one of the most popular and widely adopted forms of feedback surveys. NPS surveys measure your clients’ loyalty toward your brand and determine their willingness to promote your company to their networks. Businesses worldwide use this customer satisfaction survey to identify who among their clients are promoters, detractors, and passives
Customer Effort Score (CES) Survey
A CES survey determines how much effort it took your customers to interact with your brand or complete an action. This type of feedback survey is a great way to uncover problems with your clients’ online journey and test the effectiveness of your customer service. By following up directly after an interaction, you identify any negative experiences and provide instant solutions
Customer Satisfaction Score (CSAT) Survey
A CSAT survey measures your clients’ contentment with a specific situation, such as product usability or post-purchase experience. This customer satisfaction survey questionnaire is used by companies looking to understand customer sentiment throughout a product life cycle, providing a clear idea of how customer satisfaction relates to revenue
Custom Surveys
Creativals can help you create custom surveys that remove client confusion by adding brand elements, such as a logo, into your customer experience survey form. Our custom surveys include questions that uncover why a customer experience exceeded, met, or fell short of expectations. This type of feedback survey increases your response rate, boosts your brand awareness, and strengthens your brand identity
Visual Rating Surveys
Visual rating surveys allow customers to provide feedback through star ratings, smileys, or thumbs up/down. It offers a seamless way to gauge customer experience and capture the effectiveness of your brand offerings. Visual ratings are typically seen on websites, restaurant surveys, eCommerce platforms, and in email marketing landing pages that cater to mobile-friendly experiences
SMS Surveys
SMS surveys leverage mobile phone features to collect data from respondents and survey on the spot. It allows you to direct clients to a series of landing pages and have them answer a series of customer experience survey questions using only their smartphones. With more people inclined to take action over their handy mobile devices, an SMS survey is more likely to yield higher response rates with more people using their smartphones than any other device
Unlocking Customer Loyalty: Understanding Net Promoter Score (NPS) with Creativals
Gauge Your Customer Management Success and Optimize Your Plans with Creativals
Net Promoter Score (NPS) is a key metric for measuring customer loyalty and predicting business growth. It assesses your customers’ overall satisfaction with your brand offerings and customer service, and determines their willingness to recommend your products and services to others. Creativals can help you leverage NPS surveys to gain valuable insights into customer loyalty and drive business growth
Additionally, NPS survey results provide valuable insights into customer retention costs and identify the most effective strategies for acquiring new customers. Creativals can help you analyze your NPS results and develop targeted strategies to improve customer loyalty and drive business growth
Need help in improving your NPS survey results? Creativals can provide expert guidance on all aspects of NPS surveys, including questionnaire design, data analysis, and result interpretation
Understanding the NPS Score Scale
A net promoter score survey measures customer perception based on one key question
How likely are you to recommend [company X or service Y] to a friend or colleague?’
Respondents provide a rating between 0 (not likely to recommend) and 10 (extremely likely). Depending on their response, clients fall into one of three categories
Do you know how many detractors, passives and promoters you have? Our NPS company leverages NPS survey tools to help you deploy net promoter score
survey questions and analyze survey results
- A net promoter score survey measures customer perception based on one key question:
‘How likely are you to recommend [company X or service Y] to a friend or colleague?’
Respondents provide a rating between 0 (not likely to recommend) and 10 (extremely likely). Depending on their response, clients fall into one of three categories:
How To Calculate Your NPS Score
- You can use NPS surveys to understand the performance of your overall organization, from your individual products and web pages to your customer service support and employee satisfaction.
To calculate your NPS score, use the following formula:
(Total Number of Promoters – Total Number of Detractors) / (Total Number of Respondents) x 100
A net promoter score between 0 and 30 is good but it means there is still room for progress. An NPS score above 30 indicates that your company is doing great in terms of maintaining customer relationships. Lastly, a score above 70 means your company is generating positive reviews. The higher your NPS, the more likely it will be for your positive word-of-mouth referrals to drum up new business for your company.
Net promoter score service companies advise that you do your best to avoid an NPS score of -100 to 0. A net promoter score within this range indicates that you need to level up your online reputation management (ORM) to improve your customer experience, keep current clients and attract new ones.
Do NPS survey tools reveal that you have a low net promoter score? Enlist our net promoter score service and let us help you increase your NPS.
Boosting Client Relations with Creativals' NPS Solutions
Track Your Brand Performance and Fill Marketing Gaps with Creativals
Research shows that approximately 66% of consumers spend more on brands that they trust. It’s no wonder, then, that many companies factor brand loyalty into their business models. How do you determine your customers’ level of brand support? Creativals can help you measure customer loyalty and identify areas for improvement
Start measuring your NPS score, listen to your consumers’ feedback and develop data-driven customer experience campaigns that produce long-term success with Creativals’ customer survey solutions
Creativals is a leading provider of net promoter score (NPS) solutions, offering a comprehensive customer satisfaction survey service. From review monitoring to all types of online survey services, such as restaurant surveys and drip marketing automation, Creativals has you covered
Here’s what you can expect from Creativals’ NPS solutions
Active Client Communication
As one of the most trusted net promoter score companies, Creativals understands the importance of personalized support. Our customer experience campaign consultants are available via email and chat to address your questions and provide updates on your NPS survey results. Schedule a consultation with us and let’s begin your net promoter score journey
Extensive NPS Survey Report
Creativals utilizes advanced survey software to gather your customer satisfaction survey data. Once we’ve collected the data, we present it to your team in a comprehensive report. This allows you to calculate your NPS and take further measures to address any negative situations immediately
Results-Driven Recommendations
Some net promoter score service companies stop after calculating the client’s Net Promoter score, without offering actionable insights. Creativals goes beyond simply calculating your NPS score. We leverage advanced analytics to provide actionable recommendations on how to approach each NPS group with an appropriate follow-up plan
Customer Survey Software
Creativals leverages advanced customer satisfaction survey software that enables streamlined automation. This online survey software is designed to streamline the deployment of your net promoter score survey questions and data collection
Creativals' NPS Dashboard: Unlocking Customer Insights
Deep Dive Into Your Data With a Unified View
Creativals’ NPS dashboard pulls all the data from your surveys to help you analyze trends and identify key drivers of your customer satisfaction. This tool also allows you to discover areas of improvement and take data-driven action to reduce customer churn
Creativals’ NPS dashboard offers the following features with front-end and back-end support
- Sentiment analysis and keyword analysis of survey results
- Automatic NPS calculations and rankings
- Color coding and custom filters to fit every type of business
- Multi-language and multi-location support
- Word clouds
- Expert consultations to discuss and analyze the trends
- Rankings by location
- Tables and graphs to easily see which locations are doing well and which are struggling
- Creativals integrates with your CRM or database. Contact us to learn more about our NPS dashboard
Unlocking the Power of Drip Marketing with Creativals
Run Relevant Campaigns and Boost Revenue with Creativals
Drip marketing campaigns are an automated set of email or text campaigns deployed at specific times and dates or based on user actions. The primary goal of drip marketing is to attract the right audience by sending highly relevant and targeted messages that convince prospective clients to take action. By design, this marketing strategy strikes the perfect balance between building your customer base and keeping your clients engaged. Creativals can help you implement effective drip marketing campaigns to achieve your business goals
Drip marketing is one of the most cost-effective methods to reach out to your prospects and keep your customers in the loop of any business updates and company announcements, such as a new product launch and annual loyalty rewards program campaigns. Creativals can help you create and execute targeted drip email marketing and SMS campaigns to engage with your audience and build stronger customer relationships.
Is Drip Marketing a Major Contributor to Business Success?
Yes. Text marketing and email drip campaigns serve as significant components of any digital marketing strategy. Drip marketing can speed up your conversion process by up to 23%. Furthermore, personalized email and SMS marketing campaigns can result in a 48% increase in repeat sales. Creativals can help you create personalized drip marketing campaigns to drive customer engagement and boost your sales
Effective text and email drip campaigns also help you achieve consistent business growth and automate demanding, time-consuming manual tasks. With Creativals’ drip marketing solutions, you can raise brand awareness, cultivate leads and, ultimately, gain higher conversions month-over-month
“Ready to close the gap in your marketing campaigns? Creativals provides drip marketing automation services to help you expedite your email marketing and SMS campaigns. Just give us your contact list and we will handle the rest
Contact Creativals today to learn more about our drip marketing automation solutions and how they can help you reduce churn rate and boost engagement
Creativals' Drip Marketing Automation Solutions
Boost Conversions and Strengthen Customer Relationships with Creativals’ Drip Marketing Solutions
As a business owner, your top priority is to convert prospects into paying customers and build strong relationships with your existing clients. Creativals’ drip marketing automation solutions can help you achieve both goals
Creativals offers automated drip marketing campaigns to keep your business top-of-mind with prospects and customers interested in your brand offerings. Our flexible email and SMS marketing templates allow for diverse designs, languages, and messaging
Creativals’ drip marketing automation services support not only review monitoring and review response publishing but also a vast array of non-review campaigns, including
Email Marketing
Creativals’ email marketing agency makes it easier for you to connect with your leads, nurture them, and convert them into customers. Using our email drip campaign software, you can send unlimited review requests, customer experience surveys, and other email and text marketing campaigns to your target audience. You can also leverage our email marketing campaign service to direct clients to your custom landing pages. Our email marketing firm offers custom email marketing templates tailored to your branding to increase your brand association and response rate. Schedule a consultation with our email marketing experts to learn more about our email marketing services
SMS Marketing
Reach out to your clients and prospects through SMS marketing and boost your customer engagement rate with Creativals’ SMS marketing solutions
Creativals’ text marketing company offers automated SMS marketing services to help you engage your clients across their customer lifecycle. Whether you need an SMS campaign to promote an event, offer a coupon, announce new products or services, create appointment reminders, or simply send updates and notifications, Creativals’ SMS marketing solutions have you covered
Enlist Creativals’ automated text marketing service and deliver time-sensitive messages to hundreds of users
Loyalty Rewards Program Campaigns
Loyalty program marketing campaigns are proven to deliver a consistent, strong return on investment (ROI) over an extended period. Studies show more than half of consumers are willing to participate in loyalty rewards program campaigns with their preferred brands, given the opportunity
Take advantage of Creativals’ email and SMS marketing services and let us bring your loyalty program marketing campaign ideas to fruition. Our text and email marketing experts craft your ideal customer profile and deliver personalized loyalty program marketing campaign emails to make the best possible impression on your clients
Customer Experience Survey
Stay on top of your customer sentiments and online journey using Creativals’ customer survey software. Our customer satisfaction survey company turns email and text surveys into a reliable source of insightful customer information
We only ask customer experience survey questions that fulfill your end goal. More importantly, Creativals leverages our online survey software to save
Mobile App Campaigns
Position your mobile app install campaigns in front of paying users with Creativals’ email marketing campaign service. Our email marketing experts follow mobile app campaigns best practices to help you reach high-converting customers who are more likely to download your apps
We make your headlines descriptive, explain your app’s value, and use strong calls-to-action (CTAs) to increase your conversion rate. Creativals’ email marketing services are designed to support your paid ad efforts for your mobile app install campaigns
The Power of Customer Feedback: Valuable Insights for Business Growth
Gain Clean Customer Insights and Develop Innovative Market Solutions with Creativals
Customer experience surveys are essential for understanding your customers’ sentiments and building loyalty in today’s hyper-connected world. Creativals can help you collect valuable client feedback and make informed decisions to enhance the customer experience
Businesses that listen to their customers with Creativals’ solutions can
Cut More Expenses
Creativals’ customer experience surveys and data analysis help you identify areas for improvement and make cost-effective business decisions
Make Customers Feel Involved and Appreciated
By actively seeking and responding to customer feedback through surveys and campaigns, you build stronger relationships with your customers. Creativals helps you gather valuable insights and tailor your offerings to meet their specific needs and preferences
Close More Sales and Gain Repeat Customers
Customers are more likely to pay late or not at all if they are dissatisfied with your products or services. Creativals helps you gather unique customer insights and understand your clients’ desired approach to improve customer satisfaction and drive repeat business
Generate Personal Recommendations
Positive customer reviews are the most effective advertising method. Studies show that eight out of 10 purchases are influenced by a recommendation. This means your business success depends heavily on your brand perception. Creativals helps you turn positive customer feedback into powerful social proof to strengthen your marketing efforts
How Creativals Turns Positive Survey Responses Into Positive Reviews
Analyze Critical Customer Feedback and Accelerate Your Growth with Creativals
Creativals partners with businesses from across industries to automate their customer experience campaigns and text surveys. We utilize our email and SMS survey tools to get a temperature check of customers mid-job and post-purchase and ensure they are satisfied with your brand offerings
- To obtain your email and SMS survey results, Creativals
- Creates a fully integrated and automated system with your customer relationship management (CRM)
- Gathers your customer contact list and sends out targeted email and SMS marketing campaigns using our online survey tools
- Directs your clients to custom landing pages that record their sentiments
We then feed the results back to your CRM to make calculations and assumptions off our data. This way, you leverage positive customer experiences and use them as social proof on your website and social media platforms
Creativals also offers white label reputation management and online survey services to help you manage multiple client accounts and campaigns
Let Creativals help you convert your customer feedback into positive reviews. Contact us today to access our email and SMS survey tools and jumpstart your online survey services
Make a Massive Difference in Your Company Development with Creativals
Creativals takes pride in being one of the most trustworthy online survey companies providing a diverse range of review requests and non-review campaigns. From review generation and mobile app install campaigns to customer experience surveys and email and text marketing, we are one of the few online survey companies that consistently aim to improve our services and grow our expertis
Here’s what you can expect when you choose Creativals’ survey solutions
Advanced Email and SMS Survey Tool
Creativals is one of the most recognized online survey companies with state-of-the-art customer survey software. We utilize our online survey tool for various email and text marketing services and reputation management campaigns. You can also leverage our customer satisfaction survey software for any type of long-form survey. This can be anything from a restaurant survey to a mobile app install campaign
Uncapped Email and Text Marketing Outreach
Send as many email and text surveys to your target audience as you like without exceeding your budget. Creativals offers unlimited email and text marketing. We can also run multiple campaigns at the same time in one account. This means we can launch other types of email and SMS marketing and do other review generation campaign and services concurrently!
Survey and Reputation Management Experts
Multi-Step Campaigns
As your dedicated customer satisfaction survey company, Creativals tracks and analyzes all your client feedback to determine the best course of action. We implement multi-step campaigns, where we send customers different messaging over time. We can ask for the NPS and then only send happy customers a review request. The negative respondents could get a different custom message to apologize and understand their sentiments
Customer Tracking
Creativals provides a full history of how and when each customer interacted with your marketing campaigns. Tracking customer responses allows us to determine how well your campaigns are going and which aspects of your brand offerings or customer support you need to focus on to improve your client retention rate. We also offer comprehensive client reports so you stay on top of your business progress
Industry Expertise
From real estate companies and healthcare providers to assisted living facilities and auto repair shops, Creativals works with various industries to provide greater insights into the efficiency of their marketing efforts. We stay on top of market trends and industry developments to ensure we craft appropriate customer satisfaction survey questions and take the right approach. Get in touch with one of our email marketing experts to find out how we can assist you
Need help crafting your NPS survey questions and launching customer experience surveys? Contact our customer experience survey company and let’s track your campaign responses in real-time.
Creativals Internet Marketing Agency is a full-service digital marketing agency. Attract, Impress, and Convert more leads online and get results with Creativals.
